Unlock accounts

As a security measure, CMS locks the account if a customer enters an incorrect PIN 5 consecutive times.

1. Find the customer whose account is locked.

2. Under Accounts, click Unlock.

   

   
   The following message is displayed:
   Are you sure you want to unlock all accounts for this customer?

3. Enter a note, then click CONFIRM. The following message is displayed at the top right:
   All accounts unlocked

Also see

• Reset PIN