Resume account

1. Find the customer.

2. Under Accounts, click Unlock Customer.

   

3. Enter a reason for unlocking the customer's account, then click CONFIRM. A Customer unlocked message is displayed at the top right.

What's next

• Depending on their notification preferences, customers receive an email, SMS and push notification on the mobile app confirming that their account has been unlocked.

• Scheduled payments, if any, resume.

• Any associated debit cards can now be used.

• Additionally, the following activities are enabled on the mobile app:

  • QR payments

  • Top-ups and withdrawals from the wallet

  • Bill and bank payments

  • Requesting and transferring funds

  • Opening and closing accounts

  • Deleting customer profiles

  • Requesting cards

Also see

• Suspend account