Before you begin
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Close all the accounts that the customer holds, except the default account.
Closing the customer record
Please note that once you close a customer record it cannot be reversed.
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Find the customer whose record you want to close.
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On the Close Customer tab, enter the Account ID or MSISDN of the account to which you want to transfer the remaining balance in the default account, then click Search.
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Click Select to pick the receiving account.
The receiving account must be in the same currency as the account you are closing.
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Click Close.
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Click CONFIRM to proceed. The status of the customer record changes to Logically deleted.