Follow these instructions if a customer wants to set up a new PIN.
If you proceed, the new PIN comes into effect on every device that uses this access number to log into the Aera app.
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Find the customer who requires a new PIN.
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Click Access.
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On the Account Access List pane, click Edit next to the device listed as Mobile Phone, which is usually the first one in the list.
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Click Reset.
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Enter the reason for setting up a new PIN, then click CONFIRM. The following message is displayed:
Force user to reset pin at login? -
If you want to force the customer to change their PIN the next time they log in, click YES. Otherwise, click NO. The following message is displayed:
Generated pin: <New PIN>
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Click Save.
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Enter the reason for setting up a new PIN, then click CONFIRM.
Also see